Lets say you have bought a nice watch. And lets just say it is virtually everlasting and indestructible. Would you agree that it sounds like an item of high quality? What if the same watch is extremely inaccurate or bruises your wrist severely every time you try it on? It serves the idea and the purpose, but what is our perception of its quality?

 

In research sociology today there is a continuous debate on the superiority of qualitative versus quantitative methods. Furthermore, in business the group of quality professionals cannot agree on the concept of quality; which according to the director of Advanced Training and the driving force behind the Business Improvement Network, Jim Wade considered as the major barrier to effective communication between the profession and everybody else, particularly managers.

 

Quality Assurance

In manufacturing, scientific management and benchmarking techniques are relatively familiar when measuring the quality (performance quality). In servicing business, however it is less harmonious - as the very nature of agreeing on any sort of standards may result in missing opportunities (for e.g. barnstorming exercise and creative block).

 

For Small and Medium Enterprises (SME), tertiary sector in particular there is a number of options available to manage the overall quality of the organisation. Quality assurance is one of the three main components of the total quality management. To promote the quality achievement and improve performance throughout the business typically there are departments, specific jobs and of course tools.

 

Pqasso is one of the leaders in the field for quality assurance and total quality management. The great thing about systems like Pqasso is that it can also be used as a decision support tool in planning, organisation or virtually any area of your organisation. The way quality assurance systems work are pretty simple too and require little to no training and they do add value and portray a positive image to the company and its stakeholders.

 

To sink in the message: quality does require some additional resources like budgeting and time investment, however it is a great attribute any business can have. And if the business is not achieving what is written on your mission statement, maybe the quality assurance process is the right place to look for the little wholes.

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